我们对心理健康和幸福的影响

来源:澳洲IPA 时间:2019-01-16 作者:澳洲IPA编辑:无忧草
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导读:我们的研究,包括说明会中得到的启示,明确表明,拜访他们的会计师对他们的压力水平有直接和积极的影响。

不能否认,我们生活在一个数字世界中,全球数字化不断推进,这其中包括人工智能在内的系统和进程。

并非所有客户交互都是直截了当的,事实上,这可能相当具有挑战性,特别是对于超出正常合规和会计服务支持的客户来说。

全国小企业说明会中,作为第二版澳大利亚小企业白皮书研究的一部分,我们在与数百家面临困境的小企业交谈时听到了许多故事,其中许多影响了他们的健康。会计师每天都会遇到压力大、忍受着焦虑和抑郁的客户。心理健康是一个全球性问题。

世界卫生组织2014年的统计数据显示全球有80万人死于自杀,每40秒就有一人死亡。该报告还显示,60个国家中每10万人只有不到一名精神科医生。

2016年,全球人口中精神或药物滥用障碍的比例为15.5%(世界人口74.42亿中的11亿)。其中,2.68亿人患有抑郁症,2.75亿人患有焦虑症。

十分之九的小企业向会计师寻求不合规的建议。这并不是说作为一名会计师,您需要持有精神病学博士学位,但它确实反映出您可能是提出警告的最佳人选。通过这种意识,您可能处于帮助那些正遭受痛苦、急需专业支持的客户最有利的位置。

我们的研究,包括说明会中得到的启示,明确表明,拜访他们的会计师对他们的压力水平有直接和积极的影响。

当然,我们也意识到麻烦的客户也会给会计从业者带来压力。作为一个专业人士,我们是否提供必要的建议?我们是否能意识到它对我们的影响?重要的是,我们是否互相支持?

虽然我们的世界正在迈向自动化和数字化,但不能忽视人类工作的社会价值。其价值就在于人类间的互动。情商不会受“人工”因素的影响。

在我们即将进入假期时,我祝大家拥有非常愉快和安全的时光,互相照顾彼此。

Andrew Conway FIPA FFA

Our impact on mental health and wellbeing

We cannot deny that we live in a digital world and global digitisation will continue to advance to drive systems and processes,including artificial intelligence.

Not all client interactions are straightforward and,in fact,can be quite challenging,especially for those clients that are in need of support beyond normal compliance and accounting services.

In conducting our nationwide small business road show as part of our research for the second edition of the Australian Small Business White Paper,we heard many stories in talking to hundreds of small businesses who were facing genuine dilemmas;many of which impacted their health.Every day,accountants encounter clients who are under pressure and experiencing very real stress,anxiety and depression.Mental health is a global issue.

World Health Organisation statistics in 2014who 800,000people die from suicide globally;one death every 40seconds.They also reported that 60countries had less than one psychiatrist per 100,000population.

In 2016,global share of population which a mental or substance abuse disorder was 15.5per cent (1.1billion people of a world population of 7.442billion).Of these,268million suffered depression and 275million suffered with anxiety disorders.

Nine out of 10small businesses turn to their accountant for advice beyond compliance.This does not mean that as an accountant you need to hold a PhD in psychiatry,but it does mean you may be in the best position to tell of warning signs.Through this awareness,you may well be in the best position to help the client who is suffering to attain the professional support they desperately require.

Our research,including the roadshow insights gained,categorically informed us that visiting their accountant had a direct and positive impact on their stress levels.

Of course,recognising a client that is in trouble also adds stress to the accountant practitioner and this raises a number of questions.As a profession,are we ready to provide the necessary advice in relation to have the conversation?Are we even aware of the impact it is having on us?Importantly,are we supporting each other?

While our world is so focused on automation and digitisation,we cannot overlook the social value of our work.Our value lies within our human interactions.There is nothing ‘artificial’about emotional intelligence.

As we head into the Christmas and holiday period,I wish you all a very enjoyable and safe time.And let’s ensure we are indeed looking after one another.

Andrew Conway FIPA FFA

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